FAQ

Who can buy products from Vapora?

All products that Vapora sells are for over 18's only. By making a purchase from Vapora you are confirming you are over 18. We reserve the right to cancel any orders from under 18's.

Do your Eliquids contain nicotine?

No. It is illegal to sell eliquids that contain nicotine in Australia. Please see our beginners guide to vaping for more information about how to source your own nicotine. Please do not ask us to sell/provide you with nicotine, we do not supply nicotine under any circumstances and refusal can cause offense.

Shipping

Please see our shipping page details on our shipping policies.

Are Vapora's products covered by warranty?

We offer a 60 day warranty on mods. Unfortunately we are not able to provide warranties for any consumables this includes Tanks, Coils and Eliquids. We do offer a 30 day cashback special offer for certain items - this offer will be clearly stated within the product description, if it is not the item will not be covered by this offer.

What happens if I receive a faulty item?

If you find an item is faulty upon receiving it, please contact us ASAP to arrange for a return. All faulty items will need to be returned for assessment, when it is confirmed the item is faulty return shipping cost will be reimbursed and the item can be replaced like for like or with store credit.

What happens if I change my mind about a purchase?

If you change your mind about a product you have purchased, you may return it for store credit if the item is a hardware product & the manufacturers packaging has not been opened or damaged. Please note eliquids cannot be returned. Return postage must be covered by the customer. Depending on how you paid for the item, you may be eligible for return postage refund from Paypal, for further info - https://www.paypal.com/au/webapps/mpp/returns . Please note this offer is at Paypal's discretion and Vapora is no way responsible for Paypal's policy with regards to this offer. If you wish to return an item you must contact us within 48 hours of receiving it to make arrangements. 

Privacy

Customer details that are given during the purchasing process are kept confidential and will never be shared with any 3rd party. We may use your email to occasionally contact you with promotional material or to notify you of special deals/sales. If you do not wish for us to contact you please opt out during the checkout process or alternatively, click the unsubscribe option at the bottom of any promotional email you have received or contact us and we will remove you from our marketing list.